Returns - Refunds
At Lullaby Lane, we strive to provide the highest quality baby clothes that meet your expectations. However, we understand that sometimes a return or exchange may be necessary. Below is our returns and refunds policy, designed to be fair and straightforward.
Returns Accepted
We accept returns within 14 days of delivery. If you are not satisfied with your purchase, please ensure that it is returned to us within this timeframe.
Return Shipping
Please note that the buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is delivered safely and efficiently.
Refund Processing
Once we receive your returned item, we will process your refund within 24 hours. Refunds will be issued in the original form of payment.
Conditions for Returns
To ensure a smooth return process, please ensure that:
- The item is in its original condition with all tags attached.
- The item has not been worn or altered in any way.
- The item is returned within the 14-day window from the date of delivery.
How to Initiate a Return
If you wish to return an item, please follow these steps:
- Contact Us: Reach out to our customer service team via email or phone to notify us of your intention to return an item.
- Pack the Item: Carefully pack the item in its original packaging, if possible, and include all original tags and accessories.
- Ship the Item: Use a trackable shipping method to return the item to the address provided by our customer service team.
Refund Amount
The refund amount will be the full purchase price of the item minus any shipping costs. Refunds will be processed back to the original form of payment.
Exchange Policy
If you would like to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item. We will process your refund for the returned item once it is received.
Contact Us
If you have any questions or need further assistance with a return or exchange, please don't hesitate to contact our customer service team. We are here to help and ensure that your shopping experience at Lullaby Lane is satisfactory.
Thank you for choosing Lullaby Lane for your baby's clothing needs. We appreciate your business and look forward to serving you.